FAQS - PRAIRIE PROPERTY MANAGEMENT

It is important to change your furnace filter as it helps keep the air cleaner and will prevent heating problems. Try to change your furnace filter monthly or bi-monthly (at the minimum). If your building is new, change it on a monthly basis as it will help get dust out of the air from sheetrock. Additionally, if you have pet or bad allergies, try to change it monthly.

Where you change the filter will vary across properties and furnaces. Somewhere on the furnace, there will be a slot that pulls out like a drawer.

• Open the slot.
• Take note of which way the current filter is facing.
• Remove your current furnace filter.
• Insert the new furnace filter so that is faces the same direction as the old one. When inserting, make sure that the arrow is pointing to the furnace.
• You can buy filters at any local hardware store or online. The size you need will be listed on the exterior of the furnace or on your old filter.
• Please note that if you are having heating problems, check your furnace filter before contacting us. If the problem is the furnace filter, you will be charged a service fee.
• Furnace filters are a resident’s responsibility as it is a consumable item.

If you have any questions or are in need of assistance, please call our office at 701-356-3086 and we will send our maintenance team to help you.

To program your garage remote, follow these simple steps:

• Go to garage motor and press yellow or purple button located on the back of the motor.
• Wait for the small light next to the button to go solid.
• Press and hold button on garage remote.
• Motor light should blink and that will signify that your remote has been programmed.
• Release garage remote button.
• Exit garage and test.

If you are in need of further assistance, contact Prairie Property Management at 701-356-3085 or info@ppm1875.com.

The first thing you should do whenever you have an electrical problem is check that you don’t have a tripped circuit breaker.

Steps to resetting a tripped circuit:

• Find your electrical box. This is usually located in a utility closet, laundry room, or the garage.
• Open the cover of the electrical box.
• Look at the panel and see if any of the switches are not in line with the others.
• Check the inside cover of the electrical box and see which switch it is. Make sure that it is the same switch that you are having electric problems with.
• Turn the switch all the way off and then turn it all the way on.

If you continue to have electrical problems, please call the Prairie Property Management office at 701-356-3085 and we will send someone to see what the problem is.

As we all know, heat rises. So, if your top floor is warmer than your lower level floors, you will need to adjust your registers. You will want to open your basement register so that is completely open. Adjust your main level register to be half open and your top floor register to a ¼ of the way open. To push heat to the lower levels in the summer, you will want to do the opposite.

If you have any questions or are in need of assistance, please call our office at 701-356-3086 and we will send our maintenance team to help you.

Thermostats will vary across properties. If you have a digital thermostat, you will have to follow the guide on the screen and follow the guide by clicking on the buttons by the screen. The benefits to having an adjustable digital thermostat include:

• Cutting down on costs by adjusting your heating and cooling
• Being able to set your home to cool or warm at certain times of the day (ex: set it to cool an hour before coming home)

If you have a wall mounted A/C, put it on low all day to save on costs.

If you have any questions or are in need of assistance, please call our office at 701-356-3086 and we will send our maintenance team to help you.

If your garage door is out of alignment, you will need to realign the garage door sensors.

• There are two sensors. One on each side of the garage door and located near the floor. These are primarily used for safety, but if they are out of alignment, they will stop your garage door.
• To realign, simply look at the two garage door sensors. One or both of them will be facing up or down and they will display different light colors. Adjust the two garage door sensors so that the lights are the same color.

If you have any questions or are in need of assistance, please contact our office at 701-356-3085 and we will send our maintenance team to help you.

If your electrical outlets aren’t working, it could be because they need to be reset. To reset, find the GFCI electrical outlet, usually located in the bathroom. The electrical outlet will usually display a red light if it needs to be reset. To reset, simply press the button that says “Reset”. If this does not solve the problem, check the outlets in other bathrooms.

If you have any questions or need any assistance, please contact Prairie Property Management at 701-356-3085.

Residents are responsible for what they put down their disposal. If your garbage disposal stops working or needs to be reset, follow these steps:

• Located the reset button on the disposal underneath the sink.
• Press the button to reset and if it trips, use the wrench.
• Find the wrench provided to you upon move in (most likely in a drawer or a cupboard)
  • Every unit should come with a wrench, but they do go missing. So if you don’t have one, please contact us.
• Under the sink, look to the hex head on the bottom of the disposal and twist it back and forth. This should unlock the disposal.
• Be sure to run water while running the disposal.

If you have any questions or are in need of assistance, please call our office at 701-356-3086 and we will send our maintenance team to help you.

There are a few simple easy care tips to keep in mind when it comes to your garbage disposal.

• Scrape all plates before putting anything in the sink/down the disposal
• Always run water while running the garbage disposal
• If you disposal begins to smell, use disposal tablets to remove the smell.

If you have any questions or are in need of assistance, please call our office at 701-356-3086 and we will send our maintenance team to help you.

Steps to changing your garage remote batteries:

• Remove visor clip.
• Find indented tabs on garage remote.
• Insert the visor clip edge into the indented tabs and give a gentle twist.
• Continue to use the visor clip edge to pry off the top of the garage remote.
• Once the top is removed, remove the battery and insert a new one. Make sure that you are inserting the battery so that it faces the correct way.
• Place the top back onto the garage remote.
• Re-insert the visor clip to the back of the remote.

If you have any questions or need assistance, please call the Prairie Property Management offices at 701-356-3085.

If you want to change your garage keypad, follow these simple steps:

• Go to garage motor located on the ceiling of the garage.
• Press yellow or purple button located at the back of the motor and wait for the small light next to the button to go solid.
• Go to the garage keypad and enter a 4 digit code that you can remember.
• Hold enter button on the garage keypad until the light blinks on the motor.
• Exit the garage and test.

If you are in need of further assistance, please contact Prairie Property Management at 701-356-3085 or at info@ppm1875.com.

Steps to changing your thermostat batteries:

• Find the tab/box at the back of the thermostat.
• Press on the tab/box and pull out.
• Remove batteries and replace with new ones. Be sure to place the batteries so that they look the same as the ones you originally removed ( + matches with + and – matches with – ).
• Place the tab/box back into the spot that you pulled it out of.
• Make sure the screen has power.

If you have any questions or are in need of further assistance, please call Prairie Property Management at 701-356-3085.

Please note that your thermostat is hardwired with a battery backup. If the battery dies, it could turn of the furnace, so be sure to change the batteries as soon as possible. It’s good practice to replace batteries on a yearly basis.

If your smoke alarm batteries start chirping/beeping at you, it means the batteries are dead. Some smoke alarms are hardwired together, so if more than one is going off, listen for the one that chirps first as that is the one with the dead batteries. When one goes dead, it is a good practice to change all batteries in all smoke detectors.

Steps to change your smoke alarm batteries:

• There will be a cover or a tab that hides the batteries. Pull the cover/tab out.
• Take note of the way the batteries are facing.
• Remove the batteries.
• Replace the batteries. Make sure they face the correct direction.
• Place the cover back over the batteries.

If you have any questions or are in need of assistance, please call Prairie Property Management at 701-356-3085.

Steps to changing your fridge filter:

• Purchase a new fridge filter either online or in store. Be sure you know what model fridge you have. The model will be either on the sticker inside your fridge or in the manual provided to you upon move in.
• Once you have the new filter, remove the old one. To remove, push the filter back (with force) and it should release. Once it is released, you can set the filter aside. You may have to twist the filter slightly to get it to remove.
• Insert the new filter by placing it into the slot you removed the previous filter. Twist it in to secure.
• Once inserted, you should run 3-5 gallons through your water dispenser on the front of your fridge. This will flush it out and remove any residue left from the previous filter. If you see any black spots in your water or in your ice cubes, the filter was not flushed out well enough.

If you have any questions or are in need of assistance, please call the Prairie Property Management office at 701-356-3085.